At Auto Pro, there is a concern for the customer as well as the car. They will either give a customer a ride home or they will lend the customer a care for free. They do a complete analysis of the symptoms and offer the customer advice. They are a family owned and run the business from receptionist to manager to mechanic to owner. They have great books with wise words in the waiting room. I knew nothing about Auto Pro before putting my wife's car in their hands. PS My Dad was a mechanic.