Within a few rings, I talked with an actual human being who was both friendly and knowledgeable. I made an appointment for a few days out, and after a few hours on the day of my appointment, I received a phone call where they walked me through everything they did to my car and why, as well as a few true recommendations. They didn’t pressure me at all with the recommendations, and when I received my bill, it was discounted because they didn’t want to charge full price for the first attempt to fix the issue, even though they did fix a problem that turned out to be a byproduct of the real issue. I would definitely recommend their services.